Refund and Returns Policy

Here’s a detailed Return and Refund Policy specifically tailored for your Indian eCommerce website LOOKFARWARD, compliant with the Consumer Protection Act, 2019, E-Commerce Rules, 2020, and standard eCommerce best practices.

Return & Refund Policy

Effective Date: June 27, 2025

We at LOOKFARWARD are committed to ensuring a positive shopping experience. Our Return & Refund Policy is transparent, fair, and designed to protect both customer satisfaction and business integrity.

1. Eligibility for Returns

We accept return requests if:

• The product is damaged or defective on delivery.
• The item delivered is incorrect (wrong color, size, model).
• The product does not match the description as per the listing.
• The product is unused, unworn, and returned in original condition with tags and packaging intact.

Return window: Returns must be requested within 15 days from the date of delivery.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable products (food, beverages)
• Personal hygiene items (innerwear, grooming kits)
• Customized or made-to-order products
• Downloadable or digital goods
• Gift cards and promotional codes

3. Exchange Policy

We offer exchange only for size, color, or style variants if:

• The request is made within 15 days.
• The item is in original condition with tags and packaging.

If the desired variant is unavailable, a refund or credit may be issued instead.

4. How to Initiate a Return

You can raise a return request by:

• Calling our support at +91-9177828264
• Emailing us at lookfarward2023@gmail.com

Our team will verify your request, and if approved:

• A reverse pickup will be arranged (where serviceable).
• Or, you’ll be asked to ship it to our return address.

5. Return Verification

 When your item arrives at our warehouse, we’ll give it a thorough quality check. Your return will either be approved or rejected based on:

• The condition of the item
• Whether the original packaging is complete
• If it aligns with the reason for the return If it’s rejected, we’ll send the product back to you.

6. Refund Process

Once we accept your return:

• Refunds will be processed within 7 to 10 business days.
• The method of refund will depend on how you paid: o For prepaid orders: We’ll refund to the original payment method.

For COD orders: Refunds will be made via bank transfer or e-wallet after we confirm your account.

7. Deductions (If Applicable) In some rare cases, you might receive a partial refund:

• If the item is returned used or incomplete.
• If the original packaging is missing.
• If the return reason is found to be invalid after we check.

8. Order Cancellations

• You can cancel your order anytime before it’s dispatched.
• Once it’s shipped, you can’t cancel it, but you can refuse delivery.

9. Customer Responsibilities

• Please return items safely in secure packaging.
• Make sure to hand over the item correctly for pickup (reverse pickup).
• Any product that doesn’t meet the return conditions will be rejected.

10. Need Help? We’re here to assist you with returns and refunds!

Customer Support:

 Email: lookfarward2023@gmail.com

Phone: +91-9177828264

Working Hours: Monday to Saturday, 10 AM to 6 PM

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