in this eommerce website where other people become sellers (multi-vendor marketplace) in India, you must include Seller Terms & Conditions based mainly on:

• Consumer Protection Act, 2019
• Consumer Protection (E‑Commerce) Rules, 2020
• Information Technology Act, 2000
• Goods and Services Tax (GST) Act, 2017

Under the E-Commerce Rules 2020, sellers must follow certain obligations such as not engaging in unfair trade practices, providing correct product information, handling returns/refunds, and appointing a grievance officer.

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Seller Terms & Conditions (India – WooCommerce Marketplace)

1. Seller Registration

• Any individual or business registering as a seller must provide accurate information including:
  • Legal Name
  • Address
  • PAN number
  • GSTIN (if applicable)
  • Bank account details
  • Contact details

Providing false information may result in suspension of the seller account.

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2. Compliance With Indian Laws

The seller agrees to comply with all applicable Indian laws including:

• Consumer Protection Act 2019
• Consumer Protection (E-Commerce) Rules 2020
• GST laws
• Intellectual Property laws

Sellers must ensure that products listed comply with all legal requirements.

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3. Product Listing Rules

The seller must ensure:

• Product descriptions are accurate and not misleading.
• Images represent the actual product.
• The price displayed includes applicable taxes and charges.
• The country of origin is mentioned if required.

Sellers must not sell:

• Counterfeit goods
• Illegal products
• Restricted or prohibited items.

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4. Order Processing & Delivery

Sellers must:

• Process orders within the stated timeframe.
• Ship products using reliable logistics partners.
• Provide tracking information to customers.

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5. Return, Refund & Replacement

Sellers must accept returns or provide refunds if:

• The product is defective
• The product is not as described
• The product is counterfeit
• Delivery is significantly delayed (except force majeure).

Refunds must be processed within the defined timeline.

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6. Customer Support & Grievance Officer

Each seller must appoint a grievance officer or contact person to resolve consumer complaints.

• Complaint acknowledgment: within 48 hours
• Resolution: within 1 month.

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7. Seller Commission & Payments

The platform may charge:

• Commission on sales
• Listing fees
• Transaction fees

Payments to sellers will be processed according to the platform’s payout schedule.

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8. Intellectual Property

Sellers must ensure that their products, images, and descriptions do not infringe:

• trademarks
• copyrights
• patents

If infringement complaints are received, the platform may remove listings.

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9. Suspension or Termination

The platform reserves the right to suspend or terminate a seller account if:

• The seller violates platform policies
• The seller sells illegal or counterfeit goods
• Repeated customer complaints occur.

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10. Limitation of Liability

The platform acts only as an intermediary marketplace and is not responsible for:

• product quality
• seller fulfillment failures
• disputes between buyer and seller.

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11. Dispute Resolution

Any disputes arising under this agreement shall be governed by the laws of India and subject to jurisdiction of courts in [HyderabadTelangana].