Here’s a comprehensive FAQ section you can use for a new e-commerce website operating in India, aligned with key Indian laws such as the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, Information Technology Act, 2000, Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Legal Metrology (Packaged Commodities) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

You may customize it based on your business model (marketplace vs. inventory-based).

Frequently Asked Questions (FAQ)

1. Is your website legally registered in India?

Yes. We are a legally registered business entity in India. Our registered name, address, GSTIN, and contact details are available in the “Contact Us” section, as required under applicable Indian laws.

2. How can I contact customer support?

You can reach us through:

• Email: [lookfarward2023@gmail.com]
• Phone: [9177828264]
• Registered Office Address: [Plot No. 856 ,Road No 10 ,Jntu ,Kukatpally Post, Hyderabad-85 ,Telangana]

As per Indian e-commerce regulations, we have appointed a Grievance Officer. Details are provided below.

3. Who is the Grievance Officer and how can I file a complaint?

In compliance with the Consumer Protection (E-Commerce) Rules, 2020 and Information Technology Act, 2000:

Grievance Officer Name: V.Anupama
Email: lookfarward2023@gmail.com

We acknowledge complaints within 48 hours and aim to resolve them within 30 days.

4. Are product prices inclusive of taxes?

Yes. All product prices displayed include applicable taxes (including GST), unless stated otherwise, in compliance with Indian tax laws and pricing transparency requirements.

5. What information is displayed about products?

As required under the Legal Metrology (Packaged Commodities) Rules, 2011, we display:

• Product name
• Manufacturer/packer/importer details
• Country of origin
• Net quantity
• Maximum Retail Price (MRP)
• Customer care details

6. What is your return and refund policy?

Our return and refund policy is transparent and clearly available on our website in accordance with the Consumer Protection Act, 2019.

Refund timelines, eligibility conditions, and exceptions are clearly mentioned. Refunds are processed using the original mode of payment unless otherwise agreed.

7. How are payments processed? Are they secure?

We use secure payment gateways compliant with Indian banking and IT regulations. All online payments are processed using secure encryption technology in accordance with the Information Technology Act, 2000.

We do not store sensitive card details.

8. How is my personal data protected?

We collect and process personal data in accordance with the Digital Personal Data Protection Act, 2023.

You may:

• Access your personal data
• Request correction
• Withdraw consent
• Request deletion (subject to legal obligations)

For privacy-related concerns, contact: [privacy@email.com]

9. Do you sell counterfeit or misleading products?

No. We strictly prohibit counterfeit goods and misleading advertisements in compliance with the Consumer Protection Act, 2019.

We do not engage in unfair trade practices or manipulate product reviews.

10. Is Cash on Delivery (COD) available?

If applicable, yes. COD availability depends on serviceability and order value. Any additional charges are clearly disclosed before checkout.

11. Can I cancel my order?

Orders may be cancelled before dispatch. After dispatch, cancellations may be subject to our return policy.

12. How are disputes resolved?

Disputes may be resolved through:

• Customer support resolution
• Mediation
• Consumer Disputes Redressal Commissions under the Consumer Protection Act, 2019

Jurisdiction: Courts/Authorities located in [Telangana, India].

13. Do you store user-generated content or reviews?

Yes. User-generated content is moderated as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

We reserve the right to remove unlawful, abusive, or misleading content.

14. Are there any hidden charges?

No. All charges including shipping fees (if applicable) are disclosed before checkout. We do not impose hidden charges.