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Here’s a comprehensive FAQ section you can use for a new e-commerce website operating in India, aligned with key Indian laws such as the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, Information Technology Act, 2000, Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Legal Metrology (Packaged Commodities) Rules, 2011, and the Digital Personal Data Protection Act, 2023.
You may customize it based on your business model (marketplace vs. inventory-based).
Yes. We are a legally registered business entity in India. Our registered name, address, GSTIN, and contact details are available in the “Contact Us” section, as required under applicable Indian laws.
You can reach us through:
As per Indian e-commerce regulations, we have appointed a Grievance Officer. Details are provided below.
In compliance with the Consumer Protection (E-Commerce) Rules, 2020 and Information Technology Act, 2000:
Grievance Officer Name: V.Anupama
Email: lookfarward2023@gmail.com
We acknowledge complaints within 48 hours and aim to resolve them within 30 days.
Yes. All product prices displayed include applicable taxes (including GST), unless stated otherwise, in compliance with Indian tax laws and pricing transparency requirements.
As required under the Legal Metrology (Packaged Commodities) Rules, 2011, we display:
Our return and refund policy is transparent and clearly available on our website in accordance with the Consumer Protection Act, 2019.
Refund timelines, eligibility conditions, and exceptions are clearly mentioned. Refunds are processed using the original mode of payment unless otherwise agreed.
We use secure payment gateways compliant with Indian banking and IT regulations. All online payments are processed using secure encryption technology in accordance with the Information Technology Act, 2000.
We do not store sensitive card details.
We collect and process personal data in accordance with the Digital Personal Data Protection Act, 2023.
You may:
For privacy-related concerns, contact: [privacy@email.com]
No. We strictly prohibit counterfeit goods and misleading advertisements in compliance with the Consumer Protection Act, 2019.
We do not engage in unfair trade practices or manipulate product reviews.
If applicable, yes. COD availability depends on serviceability and order value. Any additional charges are clearly disclosed before checkout.
Orders may be cancelled before dispatch. After dispatch, cancellations may be subject to our return policy.
Disputes may be resolved through:
Jurisdiction: Courts/Authorities located in [Telangana, India].
Yes. User-generated content is moderated as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
We reserve the right to remove unlawful, abusive, or misleading content.
No. All charges including shipping fees (if applicable) are disclosed before checkout. We do not impose hidden charges.
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