Since Lookfarward (www.lookfarward.in) will sell all product categories, below is a comprehensive Exchange Policy drafted to cover fashion, electronics, lifestyle, accessories, home products, and general merchandise — compliant with the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.

EXCHANGE POLICY

Lookfarward
Website: www.lookfarward.in
Phone: +91 9177828264
Proprietor: Anupama

Effective Date: [3/3/2026]

1. Overview

At Lookfarward, customer satisfaction is our priority. This Exchange Policy explains the terms under which products purchased from www.lookfarward.in may be exchanged.

By placing an order on our website, you agree to this policy.

2. Exchange Eligibility (All Categories)

Products may be eligible for exchange if:

• Request is raised within 7 days of delivery.
• Product is unused, unworn, unwashed, and in original condition.
• All tags, packaging, manuals, warranty cards, accessories, and invoice are intact.
• Product is not listed under “Non-Exchangeable Items”.
• Product is not damaged due to misuse or mishandling.

3. Category-Specific Conditions

A. Fashion & Apparel

• Must be unused and unwashed.
• No perfume, stains, deodorant marks, or damage.

B. Electronics & Gadgets

• Must be in original sealed condition (if seal broken, exchange only for manufacturing defect).
• All accessories and packaging must be returned.
• Subject to brand warranty terms where applicable.

C. Home & Lifestyle Products

• Must not be installed, assembled, or used.
• Original packaging required.

D. Beauty, Personal Care & Hygiene Products

• Exchange allowed only if:
  • Product is unopened and seal intact; OR
  • Product delivered is damaged, expired, or incorrect.
• Used personal care items are non-exchangeable for hygiene reasons.

4. Non-Exchangeable Items

The following items cannot be exchanged:

• Innerwear, lingerie, socks (for hygiene)
• Customized/personalized products
• Gift cards or vouchers
• Clearance / Final Sale items
• Products damaged due to misuse
• Products returned without original packaging
• Items marked “Non-Returnable” on product page

5. Damaged / Defective / Wrong Product

If you receive a defective, damaged, or incorrect item:

• Notify us within 48 hours of delivery.
• Share clear images and Order ID via WhatsApp or email.
• After verification, we will arrange replacement at no extra cost.

Failure to report within 48 hours may lead to rejection of claim.

6. Exchange Process

To request exchange:

1. Contact us at +91 9177828264
2. Provide Order ID and reason.
3. Share photos if required.
4. Wait for approval confirmation.
5. Reverse pickup will be arranged (where serviceable).

If pickup is not available in your area, you may need to self-ship. Shipping instructions will be shared after approval.

7. Shipping Charges

• Free exchange if due to defective/wrong product.
• For size change or preference exchange, reverse shipping charges may apply.
• Original shipping fees (if any) are non-refundable.

8. Inspection & Approval

• All returned products undergo quality inspection.
• If product fails inspection, exchange may be rejected.
• Decision of Lookfarward after inspection shall be final.

9. Store Credit (If Replacement Not Available)

If the requested replacement is unavailable:

• Store credit equal to product value may be issued.
• Store credit validity: [Insert Duration, e.g., 6 months]
• Not transferable or refundable in cash.

10. Order Cancellation

• Orders can be cancelled before dispatch.
• After dispatch, cancellation is not permitted.
• Exchange may be requested after delivery as per this policy.

11. Legal Compliance

This Exchange Policy is framed in compliance with:

• Consumer Protection Act, 2019
• Consumer Protection (E-Commerce) Rules, 2020

Customers retain statutory rights under applicable Indian laws.

12. Contact Details

For exchange-related queries:

Lookfarward
Website: www.lookfarward.in
Phone: +91 9177828264
Proprietor: Anupama

If you want, I can now prepare:

• Return & Refund Policy (mandatory for ecommerce)
• Privacy Policy (DPDP Act 2023 compliant)
• Terms & Conditions
• Shipping Policy
• Cancellation Policy
• Complete Legal Policy Bundle ready for website footer