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Here is a Customer Care / Support Policy template for a new e-commerce website operating in India, structured as per:
You can directly paste and customize this for your website.
In compliance with applicable Indian laws, we provide the following customer support channels:
Customers may contact us for:
As required under the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer.
Name: [Anupama]
Email: grievance@gmail.com
Contact Address: [Office Address]
Customers may submit complaints via email or written communication.
To register a complaint, please provide:
You will receive a complaint reference number for tracking.
Customer care will assist with:
Refunds will be processed as per our Return & Refund Policy and credited to the original payment method unless otherwise agreed.
If your issue is not resolved satisfactorily:
Level 1: Customer Support
Level 2: Grievance Officer
Level 3: Appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019
All customer information shared with our support team is handled in accordance with the Digital Personal Data Protection Act, 2023.
We:
Customer care will not:
If anyone claiming to represent us asks for such details, please report immediately.
In accordance with the Consumer Protection Act, 2019:
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